Return and Cancellation Policies

We are only able to accept returns and exchanges for products listed under "The Classics"  

We ask that you send the item to our address in the US within 30 days of receipt of the product.  Just email us at hello@kakawdesigns.com to start the process. Once we receive the unworn/unused item, we can send you another one (exchange it) or give you store credit for the full amount you paid for the item.  So easy!

 

NOTE FOR ARTISAN-DIRECT, ONE OF A KIND and MATERIALS: All sales are final for items that are unique, meaning "one of a kind" offerings as well as all Artisan-Direct offerings and other materials such as backstrap looms as we are not equipped to resell from the US, and there is no way to return the physical products back to Guatemala. Unfortunately, there is no national post service in Guatemala, and it is cost-prohibitive to use private couriers back to Guatemala. Thank you for your understanding.

 

 

Our workshop sign-ups and textile travel deposits are non-refundable. 

If you need to change the date of a private class in Antigua due to an emergency, we will do our best to accommodate you with minimum 24 hour notice (during business hours). Additional charges apply to compensate the teacher's time.

 

Please check the cancellation policy as stated in each Textile Travel itinerary.

 

Questions?  Concerns?  Email us and let us know at hello@kakawdesigns.com